Customer Service

Shipping & Delivery 

At Team Kukri we pride ourselves on delivering an exceptionally high level of customer service. Please find detailed information on our estimated shipping times and returns below. If you have any questions please contact our ulsterrugby@kukrisports.com via email or by phone 07825265900.

We dispatch our UK and Ireland web orders by TARGET EXPRESS courier delivery and International Delivery by FEDEX courier so you can be sure that your order will arrive as quickly as possible.

We aim to dispatch all deliveries for orders placed before 12PM on the same day, processing time may take longer during busy periods.

NB: Orders placed on Fridays, at the weekend or on public holidays will not be dispatched until Tuesday or the next working business day (excluding Mondays).

As we would like you to receive your parcel as soon as possible, please note that our courier service deliver 'Monday - Friday between 9am - 5pm'. If you will be at your work place during this time, please consider selecting your work address as your shipping address. All orders will require a signature.

Shipping charges

Orders taken over the phone for standard delivery will incur the same charges as shown above

Please note that Kukri Sports will not be responsible for any import duties on international orders.

We dispatch orders to the following destinations:

Europe

Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Americas

Canada, Chile, Puerto Rico, United States, Venezuela

Asia

Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates

Rest Of The World

Australia, Egypt, New Zealand, South Africa

Returns & Replacements

Return Items

We will happily refund or exchange any item purchased on our website.

We will credit full return postage costs up to £8 in the UK and up to £25 worldwide, unless the item ordered is the wrong size or is deemed 'unsuitable'. We exchange any unworn and unwashed items that are in their original condition with a copy of your original invoice. Refunds are made to the original payment method – we are unable to offer a refund back to another payment card. Due to hygiene reasons undergarments (pants/boxers/tights/leggings) are non-returnable under any circumstance. Swimwear must have the hygiene strip fully intact.

We cannot accept returns on clothing that has been personalised e.g. with name printing or badges. 

What do I do if an item doesn't fit or I don't like the colour?

For UK customers please return it to us within 30 days - or the end of January in the case of unwanted Christmas presents. For international customers please return it to us within 40 days. Returned goods must be unused, and supplied with their original packaging. Due to hygiene reasons undergarments (pants/boxers/tights/leggings) are non-returnable under any circumstance. Swimwear must have the hygiene strip fully intact. Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds. We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

What do I do if an item is faulty when it's delivered?

Please return the goods to us stating what the issue is, you can email this to us if you prefer to ulsterrugby@kukrisports.com. If you request a refund, we will refund you by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy. This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.

Who pays the postage on returned Items?

If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us. If you return something due to it being faulty we refund up to £8 in the UK and £25 worldwide. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

How quickly will Team Kukri process my returned item?

We aim to process all returns on the day they arrive with us. If this isn’t possible your item will be processed in 48 hours.

How do I know if Team Kukri has processed my returned item?

You can contact the Kukri Retail Shop on 07825265900 or email ulsterrugby@kukrisports.com

Returning Personalised Products

We will not be able to accept any returns on products that have been personalised.